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MarketNY - New York
Industry SegmentLuxury FashionLuxury Menswear
CategoryRetail Store Management
SeniorityManager
Job TypeFull time

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.

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Job Description

Position

General Purpose of the Position:

The Assistant Store Manager will partner with the Store Director to lead, develop and support the sales and/or operations of the business in order to meet and exceed sales targets and positively impact the overall employee and client experience. They are a passionate, enthusiastic, motivating and collaborative leader that will partner with the Store Director, to develop and build a culture of service excellence. The ASM will support to hire, train and provide feedback to the team to ensure all meet and exceed expectations within their role. This individual will fully embody the Loro Piana DNA; putting the guest at the center of everything.

Profile

Responsibilities:

Sales and business development

  • Responsible for not only driving sales, but ensuring all stores teams are building and developing client relationships
  • Supports the Store Director in the optimization of the store sales performance, increasing the customer service standards and working for the continuous development of the team’s product knowledge and selling skills
  • Is able to lead the business 360, specifically when the Store Director is out of the business
  • Provides both qualitative and quantitative feedback on how to increase and maximize business
  • Is a brand ambassador in their community developing relationships with all businesses, such as hotels and community associations to help drive results
  • Reflects the corporate image in terms of standing and ensures that the team is also aligned with the Brand DNA

Team management

  • Assist the Store Director in mentoring and leading existing teams to ensure and create a best in class service & selling environment
  • Co-own and lead the training and onboarding of new hires
  • Holds sales teams’ accountable to achieving personal targets and goals
  • Supports in the development and growth of all team members
  • Supports the Store Director in order to instill cohesion amongst the team, ensuring they are carrying out their responsibility to the best of their abilities
  • Supports the Store Director with monthly touch bases with sales team in regards to their performance, guest outreach, follow-up and new customer acquisition
  • Continuously train, encourage, coach, and provide qualitative feedback, utilizing reward and recognition
  • Is able to manage employee conflict/resolution and partner with Store Director when needed
  • Proactively supports recruitment and all hiring needs whether position are vacant or filled

Client management and Crm

  • Expand and increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty, as well as partnering with the Store Director to focus on Top VICs
  • Guarantees and actively participates in managing customer relationships, ensuring a high level of satisfaction, coordinating the store team and implementing guidelines
  • Support to manage CRM KPIs set by marketing, ensuring that the necessary customer data is collected in order to contribute to the CRM reporting and strategy
  • Ensure that the team is able to achieve the CRM usage rate set by the company
  • Deepen the relationship with guests to achieve sales plan and drive lifetime loyalty and spend with new and existing guests
  • Support with all in store marketing events, working in tandem with the Store Director and marketing team
  • Ensures that the after sale service is managed with the same care and attention to detail as done during the selling ceremony, always promoting brand standards and image
  • Ensure continuous guest experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Loro Piana guest experience expectations are being delivered at all times
  • Identify loyal guests passions and social involvement in their community in order to create CSR opportunities.
  • Elevate the guest experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events

Additional information

Visual

  • Help to support and execute the visual merchandising guidelines, practices and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines
  • Ensures that the image and the product are always aligned to the Brand DNA
  • Is in constant communication with the Back of House team or Store Management on product levels, product challenges and is always proactive in finding solutions

Operations and procedures

  • Has a understanding of how the BOH operates and functions to influence and leverage the business
  • Is aware of all the company procedures related to the store, delegates and oversees their proper execution
  • Ensures that the security procedures are properly executed, relaying all communication to the team
  • Liaising with the Store Director for the stores theft and loss, as well as training store teams on loss prevention

Stock

  • Responsible for supporting the management and the optimization of the stockroom, in order to guarantee that the back of house is designed and set up to support the front of the house efficiently
  • Supervises stock level activities, and is solution minded with challenges as it relates to stock and back of house matters
  • Ensuring the care of all the products and materials in the stockroom are upheld to company standards at all times
  • Accountable for the stores theft and loss prevention by ensuring proper floor coverage at all times
  • Supports the activities related to the daily closings, and inventory procedures based on the company guidelines

Additional information for internal candidate

Skills, abilities and Education required:

  • 5+ years relevant previous work experience in a luxury boutique, preferably as Store Manager in smaller volumes
  • Detail oriented, with strong coaching, communication, leadership and management skills
  • Has excellent and organized communication skills
  • Deep knowledge of the luxury fashion
  • Solution Minded
  • College degree preferred

MarketNY - New York
Industry SegmentLuxury FashionLuxury Menswear
CategoryRetail Store Management
SeniorityManager
Job TypeFull time

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
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Flagship Assistant Store Manager
Loro Piana
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Loro Piana

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.

Copied

Flagship Assistant Store Manager

Loro Piana

New York

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Flagship Assistant Store Manager
Loro Piana
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New York

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