Private Client Advisor – The Shops at Crystals

Overview

The Private Client Advisor will be responsible for promoting all high-end product categories to both our existing & prospect Vic/high net-worth clients. The achievement of this will be due through personally achieving the targeted sales objectives given by the company through top clients.

As a guide in dealing with high-end and top clients, they will build meaningful and long-lasting relationships, while also serve as a role model implementing the ideal selling ceremony for the rest of the team. They will strive to deliver all Client interactions in line with our Fendi client experience, thus further driving dedication to the brand and our positioning within the luxury market space.

What you bring to the table:

Increase Store performance, develop and recruit new HE Client base:

• Drive personal sales targets and achieve and grow high end penetration goal across all product categories while also ensuring an elevated client experience at all points of interactions with clients
• Critical metric targets to be reviewed quarterly and annually, producing minimum 3+ million book
• Build a balanced network and client book consisting of high-net worth clients
• Collaborate with Store leaders and Client Relations & Development teams on high-end client retention & development strategies while identifying and recruiting new high potential prospects
• Seek opportunities to increase your personal knowledge & that of the wider team in all high-end product categories, Fendi history, our competitors, and company information regarding new product launches
• Proactively look outside the business, to alternative sectors for opportunities to grow the store’s network of high-end clients and identify standard methodologies from across the luxury industry
• Mentor the store teams with growing their book of high-end clients and always help support their colleagues on elevating the client experience
• Collaborate with the Store team in crafting occasions to bring top Clients to the boutiques & host events to further drive potential sales and/or increase brand dedication
• Exercise independent judgement and discretion in crafting strategies to build and maintain a book of VICs; identify their preferences; follow-up on inquiries and concerns, communicate regularly with clients to maintain and grow their relationships

As a Fendi Ambassador

• Develop our top VICs and provide private client services through in person/virtual appointment-based selling, wardrobing and experiences with the goal of continuously delivering above their expectations
• Act as Fendi host during store events an outstanding client experiences for individual clients and on occasion for other stores
• Stay ahead of the latest fashion trends, new products, and external events in order to have significant conversations with our clients
• Follow all company policies and procedures and partner with Leadership on client situations that explain being considered as an exception
• As a teammate, be open & available to support the business’s objectives and events, be available to assist colleagues in their roles as and when needed
• Develop an excellent knowledge of the local city including top restaurants, cultural events & occasions to help advise clients on experiences they may like to try

Additional Information

Qualifications

• Proven track record in developing authentic and positive relationships with clients and continuously remaining curious to anticipate their future desires and needs
• Confirmed sales track record of minimum 3-million-dollar sales with strong penetration of high-end product
• Fashion-forward approach with a passion for the fashion/luxury-goods industry
• Passion for selling and styling skills across categories
• Luxury etiquette, style, and presentation skills
• Comfortable hosting clients from all backgrounds
• Consistent track record to be agile and influential
• Professional presentation, excellent communication skills
• Excellent problem-solving skills
• Confirmed experience in influencing and relationship-building skills
• Expertise of the luxury sector and market
• Ability to present and sell high-end products smoothly

Core Proficiencies:

• Dedication to results
• Client centric mind-set
• Savvy interpersonal skills
• Problem Solving abilities
• Ability to flex in setting priorities
• Attention to detail
• Innovative & creative

Qualifications

• Minimum 5 years’ experience, luxury retail preferred
• Ability to use POS system and its inventory management functions
• RTW experience preferred
• Foreign language skills are a plus
• Ability to work in a collaborative team environment
• Ability to lift boxes / weight up to 10lbs
• Minimum High School Diploma
• Organizational and strong digital literacy required
• Must have flexible availability, some nights, weekends, and holidays